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How bng365 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, verify your identity and process payments through bKash, Nagad or Rocket.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data at any timeApplies to Bangladesh-eligible accounts
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bng365 How bng365 Handles Your Personal Information
DATA HANDLING COMMITMENTS

What We Do to Protect Your Account Data

We use encryption across the platform to protect data in transit and at rest. Account security steps — including OTP verification when you log in from a new device — are in place to make sure only you can access your wallet and transaction history. Our data practices follow the requirements of applicable rules for the regions we serve, and we review them when those rules change.

Encrypted Data Storage

All personal and payment data is encrypted at rest. Your bKash, Nagad and Rocket transaction records are stored under the same security standard as your account credentials.

Cookie Control

We use session cookies to keep you logged in on mobile. You can clear cookies through your browser or phone settings at any time, though this will end your active session.

Retention and Deletion

We keep your data for as long as your account is active and for the period required after closure under applicable rules. Once that window passes, we delete it.

Data Request Rights

You have the right to ask what data we hold about you, request a correction, or ask us to delete it — subject to any legal retention obligation that applies in your region.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete your personal data, our support team handles those requests directly. Send your query through any of the channels below and include your registered account email so we can verify your identity before making any changes. We aim to respond to all data-related requests within a reasonable time frame consistent with our obligations.

Live Chat Open the chat icon inside your account dashboard. Our support team can take your data request and confirm receipt while you wait.
Email Support Send your data access or deletion request to our support email. Include your registered account details so we can verify you before acting.
Account Settings Some data corrections — like updating your phone number linked to bKash or Nagad — can be done directly inside your account settings page.

Common Questions About Your Privacy on bng365

These are the questions we hear most often about how we handle account data, payment records and your rights as someone using our platform in Bangladesh.

We collect your name, email address, phone number and the wallet details you use — such as your bKash or Nagad number — to set up and verify your account.

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions. We do not sell or trade your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide the data within a reasonable period under applicable rules.

Yes. Submit a deletion request through support. We will remove your data after any legally required retention period in your region has passed.

Cookies keep your mobile session active so you stay logged in. You can clear them in your browser or phone settings, but doing so will log you out of your current session.

Yes. Wallet numbers are encrypted and stored only for transaction records and dispute resolution. We never store your PIN or full payment credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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